F.A.Q

Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to support@palaciosfurniture.com

Frequently Asked Questions

We are only able to change delivery address before the order has been dispatched.
Palacios Furniture will ship to PO box addresses using postal services only. We are unable to offer couriers services to these locations.
We are able to ship to military addresses using USPS only.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made by shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the Parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales tax has already been applied to the price of the goods as displayed on the website.
Return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before order has shipped, we are able to accept cancellations. Any time after the order has been shipped we are not able to cancel. Please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
For all customer service enquiries, please email us at support@palaciosfurniture.com
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