FREE U.S. SHIPPING ON ORDERS OVER $3000

Shipping Policy

 

1. General

Delivery Tіme Framеs

Customer will receive a confirmation email with shipping lead time. Times are estimated based on product availability. Customer will have 24 hours to change/cancel the order via our ‘Contact Us link.’ If the order is not cancelled, we will proceed with production of the order. Bar any unforeseen circumstance (s), wе will mаkе еvеrу effort tо fulfill your order on time. 

 

Stock Availability

We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process refund.

 

Delivery Instructions

Please add a detailed note оn the 'Chесk-Out' раgе оf оur wеbѕіtе for any special instructions prior to delivery such as Gate Codes or contact us via email: 

 

support@palaciosfurniture.com

 

2. Shipping Service

Standard Shipping

Wе ѕhір throughout the contiguous United States 2-3 dayѕ аftеr receiving оrdеr. Small parcel items will ship via a local Courier of our choice or Standard Ground Service provided via FedEx or UPS or DHL if International Ground. Once a tracking number is issued customer will be notified via email.

 

Freight Delivery

Large furnishings ship with our preferred freight/delivery service provider. Items ordered with service level of ‘Standard Shipping’ will be delivered ‘Threshold' which includes directly inside front door or garage area ONLY! Orders considered ‘Free Shipping ’ will be reflected at the checkout process. This promotion excludes our ‘White Glove Delivery Service’ and is subject to change at the discretion of Palacios Furniture (llc).

 

White Glove Delivery Service 

Flat Tiered Rates available at checkout on select item(s). 

Includes room of choice placement, item setup, and debris removal. (1 Item)

Additional Items will be charged $75 per piece.

Palacios Furniture Reserves the Right to choose Items available for assembly.

Service available within Contiguous U.S. only. Not Available Internationally.

For more information please refer to our shipping policy here or contact us via email:

 

 support@palaciosfurniture.com

 

International Shipping

We partner with DHL Express for our International Shipments. 

Discounted rates are available at checkout.

For additional information please contact us via email: 

 

support@palaciosfurniture.com

 

Shipping Cost 

We offer tiered flat rate Standard Shipping and White Glove Delivery to all domestic U.S. States with the exception of Hawaii, Alaska, and Puerto-Rico.

Additional White Glove Delivery Items will be charged an additional $75 per piece.

Orders valued between:

A) $0-999 via Standard Shipping - $149/ White Glove Delivery $299

B) $1000-1999 via Standard Shipping - $249/ White Glove Delivery $399

C) $2000-2999 via Standard Shipping - $329/ White Glove Delivery $479

D) $3000+ via Standard Shipping - FREE/ White Glove Delivery $549

 

We offer shipping internationally to select Canada and Mexico locations. These destinations are rate base calculated at checkout.

Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

White Glove Delivery not available outside of U.S.

 

3. Returns

3.1 Return Due To Change Of Mind

 Palacios Furniture wants you to be happy with your purchase. If you are unsatisfied with a product please notify us via our 'Contact Us' page within 30 days of purchase and we will respond with the details for initiating a return. 

All initial shipping charges, including white glove delivery are non-refundable. Customer is responsible for return shipping costs. All returned merchandise must be in original packaging, unused, and in new condition. If order was fulfilled by white glove delivery service, the delivery team as a courtesy will remove debris and packaging. If you think a return is possible please do not open packaging or item will not be eligible for a return.

An order cannot be cancelled once it has shipped.

Once returns are received and accepted we will notify you via email. Refunds, if approved will be credited back to original credit card used at time of purchase. We will refund value of goods returned, not the value of any shipping paid. We do not accept returns for pillows, poufs, throws, or wall art. 

 

3.2 Warranty Returns


Palacios Furniture will happily honor any valid warranty claims, provided a
claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Palacios
Furniture to process your warranty claim within 7 days.


Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 5-10 days with exception 5-14 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 5-22 days. This
varies greatly depending on the courier. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Palacios Furniture will not ship to P.O. box addresses.
We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

 

7. Duties & Taxes

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
Palacios Furniture pre-calculate these costs and display them at checkout and
give customers the choice of pre-paying these duties and taxes, or choosing to
pay them separately upon arrival in your destination country. Palacios Furniture
encourage customers to pre-pay duties and taxes as pre-paying these will
facilitate a faster delivery time as they will be less likely to be subject to
delays at customs at their destination country.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Palacios Furniture at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service enquiries, please email us at

 

 support@palaciosfurniture.com